Reach Out to Us

Need help? Vegas Plus customer team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for password resets, deposits and withdrawal enquiries, verification guidance, ID checks or to report site problems. Our team provides practical, step-by-step help with payments, bonus activation and account checks. Use the contact details below to reach support quickly by email or phone; we aim to resolve most straightforward queries promptly. If you prefer, use live chat for the fastest response.

Department	Contact
Customer support	[email protected] (live chat & email, replies within 24 hours)
General enquiries	[email protected] (Mon-Fri, 09:00-18:00)
Affiliates (VegasPlus)	[email protected]
Phone	+44 20 7946 3812 (calls 09:00-22:00 daily)
Working hours	Live support: 24/7; Phone hours: Mon-Sun, 09:00-22:00

Email Assistance

Email is our preferred contact method for detailed requests, account queries, or when you need to send documents. Please use [email protected] and include a clear subject line plus up-to-date contact details to help us process your request without delay. We aim to reply promptly, but full account reviews can take longer if supporting documents are needed.

Submit Your Inquiry

Name

<label style="font-size:14px;">  Email  <input type="email" name="email" required placeholder="Email address" style="width:100%;padding:8px;margin-top:6px;border:1px solid #d1d1d1;border-radius:4px;box-sizing:border-box;"/></label><label style="font-size:14px;">  Message  <textarea name="message" required rows="6" placeholder="How can we help? Include your account ID if relevant" style="width:100%;padding:8px;margin-top:6px;border:1px solid #d1d1d1;border-radius:4px;box-sizing:border-box;resize:vertical;"></textarea></label><button type="submit" style="background:#0a6cff;color:#fff;border:none;padding:10px 12px;border-radius:4px;cursor:pointer;font-weight:600;">Send message</button><div style="font-size:12px;color:#666;padding-top:6px;">  Support available 24 hours a day. Please do not include your password or full card details.</div>

Response Time

Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day; simple requests may receive an immediate reply via live chat. Complex cases that require checks or document review can take longer depending on their nature, and we’ll keep you updated on progress until the issue is resolved.

Feedback

We’d love to hear your feedback, suggestions or ideas to improve the site. Please send thoughts via live chat, the feedback form or email to [email protected]. Every message is reviewed by our team and used to make the service easier to use, faster and more reliable. Thank you for helping us improve the experience for all players.